Guest post by
Poonam Gujral Nagra, Consultant, Infosys
Surpassing the Cut throat competition and keeping pace with innovative CRM trends all lead to a common point of bonding with the customers like never before by gathering information about the customers visualization for Service Reliability, Usage, Enhancement and Scalability. The next generations CRM Applications will change the way enterprise do business. The organizations are trying to decode the future of the next gen CRM Applications.
We have identified five trends in CRM apps space through which the enterprises can win more customers and effectively manage the relationship with the existing customers.