Field Service scheduling for equipment manufacturers can be very complex. It includes technician skill levels, ability to serve maximum number of customers in a day, ensuring spare parts are made available from the nearest service logistics warehouse, geographic spread of customers and a host of other parameters. Add to this the additional complexity of priority based re-scheduling of service requests due to sudden breakdown maintenance at your customer location.
If you are looking for ways to overcome the above challenges please join us for the session in OOW 2014 per the details below
Session ID: CON6504
Session Title: Siebel CRM Service Experience Platform Solution to Fast-Track Entry into the Service Business
Venue / Room: Moscone West - 2007
Date and Time: 10/1/14, 12:45 - 13:30
This blog is posted on behalf of Sireesh Nidumukkala, Senior Technology Architect, Infosys.