Posted by Varun Dalakoti, HCM Oracle Solutions Lead, Infosys
With SaaS (Software as a Service) solutions gaining a lot of momentum, customers often complain about the lack of flexibility in the extensions that they are offered as a part of the solution.
Traditionally, configurations were the only option available to customers to extend their SaaS applications to their individual specifications / requirements. Although not a bad thing, it forced businesses to adopt processes based on best practices that SaaS providers had built into their solutions, and it led to an overall reduction of the TCO effort. However, many customers still prefer to have the ability to build their critical business-specific extensions onto their SaaS solutions.
If a customer wants a functionality that is not available in the core product, for example, a solution to support the employee grievance program, PaaS-based functionality would allow the customer to build that new functionality and integrate it into their existing SaaS solution. This extension will not alter the base functionality of the SaaS solution in any way. Hence, the custom functionality will not inhibit the ability to make future upgrades on the SaaS solution.
With SaaS (Software as a Service) solutions gaining a lot of momentum, customers often complain about the lack of flexibility in the extensions that they are offered as a part of the solution.
Traditionally, configurations were the only option available to customers to extend their SaaS applications to their individual specifications / requirements. Although not a bad thing, it forced businesses to adopt processes based on best practices that SaaS providers had built into their solutions, and it led to an overall reduction of the TCO effort. However, many customers still prefer to have the ability to build their critical business-specific extensions onto their SaaS solutions.
If a customer wants a functionality that is not available in the core product, for example, a solution to support the employee grievance program, PaaS-based functionality would allow the customer to build that new functionality and integrate it into their existing SaaS solution. This extension will not alter the base functionality of the SaaS solution in any way. Hence, the custom functionality will not inhibit the ability to make future upgrades on the SaaS solution.