There is a fundamental difference in the way a development
and support project is executed. While the former is more time intensive, it
takes discipline for the later. Unlike the development project, in support, the
consultant faces and resolves many different issues with varied priorities.
There are different dimension on which the support project is measured, some of
them are Backlog, Aging, SLA, Knowledge Base, Continuous Improvement and so on.
These are the varied aspects a support consultant needs to dwell on daily basis
and it may happen that in all these he may lost on what and how things to be
done, prioritized. The only key for the success is Discipline and this Blog
aims at to provide a typical schedule for support consultant so that he can
organize his daily activities in better way.
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A Day in Life of ERP Support Consultant and the Best Practices used
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