Customer 360 - is it so hard to achieve?
Customer 360 is a very old buzzword. In most of our transformation programs, one of the business objectives is to achieve C360. Given that C360 was one of the selling points for CRM, one would assume...
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INTEGRATION ON CLOUD - A STUDY IN KRONOS (Part-2)
Welcome back! In the first part, we talked about some of the Integration options that are available to us to interface onĀ-premise applications with SaaS based solutions. In this part, let us look...
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ERP Cloud - "Temps S'il vous plaƮt"
Ā Opportunities are like sunrises. If you wait too long, you miss them or pay a higher price. Ā Often we see Organizations reluctant to adopt Cloud as the next Generation Solution to the ERP world....
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Siebel Transformation - Moving to Business Agility
Business agility is ability of a product to quickly respond to change. Once a leader in CRM space, Siebel has been losing against cloud based CRM products owing to lack of agility. What is stopping...
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Background processing in Oracle Sales Cloud, is it possible?
In today's world of complex business processes and systems, it is a common scenario for an application to initiate a complex processing routine based on user action and allow user to move on to...
View ArticleInception of Oracle Sales Cloud in Telecom
Ā Telecom has always been one of the most dynamic and rapidly evolving industry. Recent competition and entrance of new players has brought a phase of consolidation in Indian telecom sector. This will...
View ArticleHCM War in Cloud-"Dynamic Automated solutions on mobility platforms -A Clear...
Ā There is a famous saying by Marc Benioff -CEO, Salesforce.com - "If someone asks me what cloud computing is, I try not to get bogged down with definitions. I tell them that, simply put, cloud...
View ArticlePackage Evaluation - Additional Considerations
Ā Ā As a packaged software product consultant one typical request that comes from client embarking on a CRM transformation is to find out the best packaged application that meets and exceeds their...
View ArticleOracle Financial Accounting Hub (FAH) - A True Value Enabler
For any business organizations, recording accountings for its different transactions taking place with internal or external entities is an obvious objective. It is essential to measure the overall...
View ArticleEmerging SPM Trends and Realities
Digital Disruption - The Threats and Opportunities The digital revolution has created a flurry of business opportunities, but has also presented a more complex and well-informed buyer. Customers today...
View Article***Chart of Account (COA) Design Considerations***
Chart of Account (COA) structure is the heartĀ of an ERP implementation enabling business to exercise its day to day operations. This has very influence on how an organization wants to record monetary,...
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Leveraging Oracle Policy Automation integration architecture, will it make a...
Decision making is one of the key aspect embedded within any business process workflow cutting across all domains. Increasingly in today's world, there is a definite need for performing what-if...
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CPQ for Professional Services Industry
Professional Services Industry (e.g. software services, training and certification industry etc.), sales process aligns to standard Sales process of a CRM application. The products and services sold...
View ArticleKey Emerging BSS-OSS Trends Impacting IT and Shift Towards Cloud Technologies
Telecommunication companies across the globe, up until late 90s, have largely operated as network oriented set-ups with disintegrated and at times non-existent business and operations IT support...
View ArticleCross Docking - An Enabler to Quicken Turn-Around in QSR Industry
QSR Industry and the concept of quick turn aroundThe success of the QSR (also known as fast food industry) is driven by the timeliness with which the products are delivered, without compromising on the...
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Can Oracle CPQ will replace ETO (Engineer-To-Order) Solution?
Ā The Organization Sales Lifecycle can be divided into 3 micro-processes: "Lead to Opportunity," "Opportunity to Order," and "Order to Invoice". Data flows in real-time after integration of these 3...
View ArticleOmnichannel: The new buzzword in CX
Ā In the field of Customer Relationship Management, having various channels to reach out to the customer and providing a seamless CX has become more significant than ever is deciding the success of an...
View ArticleOmni Channel - Get the basics right!
Ā 'Omni Channel' by definition involves delivering a seamless customer experience across channels. It is a customer centric experience. It enables a customer to use channels simultaneously and switch...
View ArticleHow 'impactful' are your Talents for future....
Ā It was interesting to watch the panel discussion about 'Fourth Industrial Revolution' at WEF, Davos earlier this year. Ever since, this new phrase 'Fourth Revolution' has been making headlines across...
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